Training

Spring HR Training – Confident Management Conversations

Date from
15/05/2024

Start time
8:30am

Date to
15/05/2024

End time
12:30pm

Location
The Reading Room at Les Cotils

Cost
£195 per person

Tutor

Paul Beard

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Many providers offer training in ‘having difficult conversations’ but these tend to focus at an extreme. What we tend to find is that some managers have almost no management conversations and others struggle with day-to-day conversations about, perhaps, performance, lateness, complaints, social media activity and many other areas where an early intervention could prevent more difficult remedial action and formal process.

In this half day course, we will consider:

  1. The ‘day-to-day’ role of the manager
  2. The importance of quality communication
  3. What makes for a positive interaction between colleagues
  4. Which situations do we find more challenging
  5. The importance of planning, judgement and timing
  6. Practical conversation skills
    – Purpose
    – Planning
    – Time and Place
    – Opening
    – Communicating with meaning
    – Drawing it together – action focussed conclusions
    – Closing
  7. Scenario based learning
  8. Escalation when expected results aren’t realised
  9. Where to go for help
  10. Open session Q&A

Agenda

08:15 – 08:30 – Arrival, Registration & Breakfast

08:30 – 10:30 – Confident Management Conversations – Part 1

10:30 – 10:45 – Break

10:45 – 12:15 – Confident Management Conversations – Part 2

12:15 – 12:30 – Open Q&A Session

Tickets are £195 per person, with a selection of light breakfast options included.

If you’d like to join us for this event please purchase your tickets below.

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When you register for this training course, Focus HR will collect your personal data (your first and last name, contact email addresses, contact phone numbers and other similar contact data) for the purposes of administering the course.

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Testimonials

The training was excellent and very enjoyable The trainer made it interesting and engaging and I now feel that I have the materials required to undertake an investigation if I need to.

Lauren, HR Officer Training

I thoroughly enjoyed the recent training which covered the complexity of disciplinary investigations. I found the session to be well planned and developed in a manner to ensure all participants remained fully engaged throughout the day and the delivery of this training by Phil Osborne has to be commended. It was great to work with the Focus HR staff during the practical elements of the session whilst also gaining some valuable insight into how others approach these sensitive and challenging matters. Thank you Focus HR, I very much look forward to the next session in July.

Becky, HR Manager Training
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