Spring HR Training – Confident Management Conversations

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The Reading Room at Les Cotils

£195 per person


Paul Beard

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Many providers offer training in ‘having difficult conversations’ but these tend to focus at an extreme. What we tend to find is that some managers have almost no management conversations and others struggle with day-to-day conversations about, perhaps, performance, lateness, complaints, social media activity and many other areas where an early intervention could prevent more difficult remedial action and formal process.

In this half day course, we will consider:

  1. The ‘day-to-day’ role of the manager
  2. The importance of quality communication
  3. What makes for a positive interaction between colleagues
  4. Which situations do we find more challenging
  5. The importance of planning, judgement and timing
  6. Practical conversation skills
    – Purpose
    – Planning
    – Time and Place
    – Opening
    – Communicating with meaning
    – Drawing it together – action focussed conclusions
    – Closing
  7. Scenario based learning
  8. Escalation when expected results aren’t realised
  9. Where to go for help
  10. Open session Q&A


08:15 – 08:30 – Arrival, Registration & Breakfast

08:30 – 10:30 – Confident Management Conversations – Part 1

10:30 – 10:45 – Break

10:45 – 12:15 – Confident Management Conversations – Part 2

12:15 – 12:30 – Open Q&A Session

Tickets are £195 per person, with a selection of light breakfast options included.

If you’d like to join us for this event please purchase your tickets below.

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When you register for this training course, Focus HR will collect your personal data (your first and last name, contact email addresses, contact phone numbers and other similar contact data) for the purposes of administering the course.

We may also use this information to communicate with you about our services and offerings. If you’d rather we didn’t do this, please contact Tom Fallaize at [email protected]. If you don’t opt out on this occasion, we’ll give you the opportunity to opt out each time we communicate with you for marketing purposes.

During the sessions, Focus HR may take photographs (which may include your image) and publish them on our respective websites and social media pages for the purposes of showcasing the range of services we respectively offer to the business community and to help each of us promote future events and seminars. Again, if you’d rather we didn’t do this, please contact the respective contacts noted above.

A copy of each of the Focus HR’s Privacy policy can be found here – which provide full details of the collection and use of all personal data collected by us.


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