Our Client, Boatworks are looking to recruit a Retail Manager to run their busy Chandlery as well as the Marine Clothing & Leisure Equipment department. An emphasis on quality output of work, customer service excellence and being an ambassador for Boatworks is essential.
Boatworks is a multi-offering marine business based directly on the waterfront within Guernsey’s picturesque St Peter Port harbour. Catering for all marine and leisure needs, they provide a wide range of quality products including general chandlery, casual and technical clothing, leisure equipment, direct fuelling for all vessels from two sites and an array of professional boatyard services.
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent service
- Develop and implement a comprehensive chandlery strategy to expand footfall and maximise sales
- Manage the chandlery team and the day-to-day operation of the chandlery and fuel sales
- Ensure staff are fully briefed each day with clear and concise tasks and ensure the chandlery is fully staffed at peak times
- Educate and teach staff product knowledge on different aspects of the chandlery
- Ensure Chandlery staff are carrying out daily check lists
- Manage Staff Rota and Working Hours
- Task staff with daily negative stock reports and restocking
- Proactively monitor and review existing brands and explore potential new/alternative brands and innovative products
- Liaise with other management on dates of proposed sales and promotions; ensure dates are set
- Coordinate brand promotions, exhibitions and layouts to ensure outstanding store condition
- Assist with coordinating and tasking chandlery staff with fuel deliveries and manage fuel tank levels and requirements in conjunction with colleagues
- Prepare reports and presentations to the management team on buying trends and customer needs and contribute to decision making regarding the chandlery
- Providing quarterly reports to the Managing Director on stock management, sales and profitability
- Liaise and negotiate with suppliers
- Ensure that rolling suitable and relevant stocktakes are completed
- Efficient use of Kudos in conjunction with Office Administrator and Finance Administrator
- Ensure Health and Safety standards in the Chandlery department for staff and customers alike
- Any other duties as and when reasonably required
Knowledge, skills and experience required:
- Excellent knowledge of all chandlery items
- Good Customer Service skills
- Leadership skills
- Stock management skills
- Ability to work to a budget
- Attention to detail
- Time management skills
- Relevant Health and Safety training
The shift pattern for this role may include weekend work and bank holidays.
For applications or further information about this position contact lauren@focushrs.com