In-house Training: Diversity & Inclusion




Paul Beard

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3.5 Hour – Management Diversity and Inclusion Course (for anyone with Line Management/training responsibility)

  • Introductions
  • Objectives
    • To ensure everyone understands the Company’s expectations around dignity at work and an inclusive workplace
    • To ensure that everyone understands the importance of inclusion from a customer perspective
    • To ensure compliance with the law
    • Introducing the topic
    • The D&I Quiz – Talking through the answers to this raises awareness of the law, begins to unpick some of the complexities and challenges and starts the conversation about handling difficult situations
    • Cases in perspective
    • A run through a wider range of key cases showing how the Courts and Tribunals look at Diversity and Inclusion litigation, the risks and the potential outcomes
  • What it means in practice
    • The risks of NOT managing proactively
    • A short action planning session focussing on working with others AND the implications for customers
  • Responsibilities regarding Diversity and Inclusion when managing staff
    • Practical responsibilities – setting the culture – leading the way
    • Specific responsibilities around promoting Diversity and Inclusion and handling difficult situations – focus on ‘managing’ rather than ‘fight, flight, freeze’ type reactions
  • What to do when it goes wrong
    • Handling conflict (or potential conflict) arising from a colleague or customer feeling their rights have been compromised
    • Dealing with an ‘incident’; considering the public relations element; standing up for what is right in a customer service environment 
    • Turning things around where possible – to promote the Company’s brand image … BUT being prepared to stand up to the unreasonable
  • Action Planning and further support

This training course will be run in association with our Training Partner, Paul Beard. Since 2007 Paul has worked with a wide variety of clients in Guernsey and Jersey, bringing with him a wealth of experience as an ACAS Conciliator from hundreds of business clients, both private and public sector.

For any questions about this training package and pricing please enquire below.

Enquire now

Data Protection

When you register for this training course, Focus HR will collect your personal data (your first and last name, contact email addresses, contact phone numbers and other similar contact data) for the purposes of administering the course.

We may also use this information to communicate with you about our services and offerings. If you’d rather we didn’t do this, please contact Tom Fallaize at [email protected]. If you don’t opt out on this occasion, we’ll give you the opportunity to opt out each time we communicate with you for marketing purposes.

During the sessions, Focus HR may take photographs (which may include your image) and publish them on our respective websites and social media pages for the purposes of showcasing the range of services we respectively offer to the business community and to help each of us promote future events and seminars. Again, if you’d rather we didn’t do this, please contact the respective contacts noted above.

A copy of each of the Focus HR’s Privacy policy can be found here – which provide full details of the collection and use of all personal data collected by us.


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