In-house Training: Managing the Unmanageable



Paul Beard

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3.5 Hour – Managing the Unmanageable – Challenging Behaviours in the Workplace

Fortunately, the majority of interactions in the workplace are positive, polite and professional. However, occasionally we encounter a colleague (or even a client) who seems rather more ‘challenging’.

Challenging and excessive behaviours can be difficult to manage. Left unaddressed they can be damaging to a business and its employees (including managers and HR professionals) leading to low morale, loss of productivity and increased staff turnover.

This interactive event will provide you with skills to confidently identify challenging behaviour, recognise the impact it can have on individuals and the business and practice strategies to manage these behaviours effectively.

Who is this best suited to?

Delegates from all sectors of work, including:

• Line managers, supervisors and team leaders

• HR professionals

• Business owners

• Individuals who wish to further their professional development

What will I learn from this training?

• Identifying extremely challenging behaviours

• The impact of extremely challenging behaviour on individuals and the organisation

• Difficult personality types

• What drives difficult behaviours

• Disability and mental health/balancing conduct with capability

• The role of neurodiversity and related conditions

• The key factors and the traps to avoid when managing difficult personality types

• Effective strategies to manage extremely challenging behaviours

• What to do when you can’t take any more …

• Using formal measures safely and effectively

and …

• What if the challenging behaviour is coming from a client?

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Data Protection

When you register for this training course, Focus HR will collect your personal data (your first and last name, contact email addresses, contact phone numbers and other similar contact data) for the purposes of administering the course.

We may also use this information to communicate with you about our services and offerings. If you’d rather we didn’t do this, please contact Tom Fallaize at [email protected]. If you don’t opt out on this occasion, we’ll give you the opportunity to opt out each time we communicate with you for marketing purposes.

During the sessions, Focus HR may take photographs (which may include your image) and publish them on our respective websites and social media pages for the purposes of showcasing the range of services we respectively offer to the business community and to help each of us promote future events and seminars. Again, if you’d rather we didn’t do this, please contact the respective contacts noted above.

A copy of each of the Focus HR’s Privacy policy can be found here – which provide full details of the collection and use of all personal data collected by us.


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    Please note: Invoices will be sent to the email address of the person making the booking.


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