Communication Skills for People Managers

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Microsoft Teams

£395 per person


Brooke Kenyon, Managing director, client services – Orchard PR 

Linda Rolf, Director – Linda Rolf Associates  

Becky Machon, Director and Owner – Focus HR

John Ioannou-Droushiotis, HR consultant -Focus HR 

Enrol now!

A three-part interactive and practical course for people managers, delivered by highly experienced communication and HR practitioners.  

Course Overview

At this time of great change, complexity and uncertainty, a key driver of success for any organisation is how well it communicates and engages with its own people. 

And people managers have a pivotal role to play in this.  

But great communication does not come naturally to every manager. 

In a recent poll of communication and HR professionals in Guernsey, 39% said that developing their managers’ communications skills was the biggest challenge they faced beyond Covid-19.  

Perhaps you are the leader of a small to medium sized company. A successful businessperson in your own right, but you can find it hard to communicate with and engage your own people or you wish to further develop your skills in this area. 

Or maybe you are a middle manager. A critical role in any company, often achieved through technical skills and knowledge, rather than people communication skills. Yet in this fast-changing world, you need to take the messages from the top and make them meaningful and motivational for the people you manage. And you need to listen, encourage feedback, and make sure their concerns and ideas are listened to further up the company. 

Great communicators really can make the difference. 

What you will learn

  • A better understanding of your behavioural and communication preferences and how you adapt these in the workplace through the PRISM psychometric tool.
  • The importance of communicating with and engaging your teams 
  • Change communication and how to get it right 
  • How to achieve strategic alignment 
  • Empathetic listening and feedback 
  • How to communicate clearly and persuasively, in writing and in person 
  • The nuts and bolts of internal communicationwhich channels to use and how to use them 
  • Effective people management communication – engaging one to ones, difficult conversations, performance management, objective setting and appraisals, wellbeing discussions  


This interactive and practical course will be delivered via three webinars. Delegates will be asked to complete the PRISM assessment ahead of the first webinar and will need to allow time to reflect and prepare between sessions.

Who should attend?

  • Business leaders and owners 
  • Leaders, line managers and supervisors 
  • HR and learning and development professionals 
  • Communication and marketing professionals  

Dates and Times

  • Introduction to PRISM psychometric assessment – Tuesday 20 April, 10.00 to 10.30 
  • Workshop one – Thursday 22 April, 10.00 to 12.30 
  • Workshop two – Friday 23 April, 10.00 to 12.30 

Closing Date

Enrollments are to be received by Wednesday 14 April 2021 to afford attendees sufficient time to complete the PRISM psychometric assessment before the first session is held on Tuesday 20 April 2021.

Speakers and Facilitators

Brooke Kenyon, Managing director, client services – Orchard PR 

Brooke has responsibility for managing client teams and setting Orchard’s strategy for providing PR services to a diverse client base. Brooke is a CIPR Chartered practitioner and has a touchpoint in all of Guernsey’s significant industries and has practical experience of working with financial services stakeholders especially. 

Linda Rolf, Director, Linda Rolf Associates 

Linda led international PR then internal communication and employee engagement, and finally professional PR for Specsavers over a 20-year period. Before that she spent 12 years in NHS PR. She is the author of Internal communications: poor relation or powerhouse?, published in Chartered Public Relations. Lessons from Expert Practitioners, Kogan Page, 2015 

John Ioannou-Droushiotis, HR consultant, Focus HR 

John has extensive knowledge in employment relations and HR having worked in, and overseen, the Employment Relations and Tribunal Service. While with the States of Guernsey he supported department managers and employees with employment matters and as part of the Discrimination Legislation project he developed the future model of the Employment & Discrimination Tribunal. John is a trained conciliator and dispute resolution professional. 

Becky Machon, Director, Focus HR 

Becky has worked locally in both commercial and financial sectors since 2001 after qualifying under the Chartered Institute of Personnel and Development (CIPD) in Personnel Practice and later obtaining the Professional Development Certificate. Since starting Focus in 2007, she has spearheaded many projects for her clients to achieve a pro-active and dynamic approach to their HR strategies. She is a qualified PRISM Practitioner. 


£395 per delegate. Includes a full PRISM psychometric assessment of behavioural and communication preferences (normal price £130).

Delegate numbers are limited to 20 to allow for meaningful group work and feedback.

Not able to make the dates of the first course? Register your interest here for the next programme. 

Enroll now!

Data Protection

Personal data will be collected for the sole purpose of course management and managed in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017 (‘the Law’).  When you enroll on a course we will collect your first and last name, contact email addresses, contact phone numbers and other similar contact data.

On occasion we take photographs during the course which we hope you are happy to be in. A photograph of an individual represents “personal data” under the General Data Protection Regulation (2016/679 EU) (GDPR), and its display also has implications under the privacy provisions of the Human Rights (Bailiwick of Guernsey) Law 2000.

Focus and Orchard use the photographs from our events and training to showcase the range of services we offer to the business community and to help us promote future events and training courses on our website and social media pages.

We therefore ask that you notify John Ioannou-Droushiotis [email protected] or call 728824 if you’d prefer not to be in any photos.

Please review our Privacy Policy for further information.

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