Communication Skills for People Managers

£300 per person


Brooke Kenyon, Managing director, client services – Orchard PR

Linda Rolf, Director, Linda Rolf Associates

John Ioannou-Droushiotis, HR consultant, Focus HR

Becky Machon, Director, Focus HR

Enrol now!

Course Overview

At this time of great change, complexity and uncertainty, a key driver of success for any organisation is how well it communicates and engages with its own people. And people managers have a pivotal role to play in this.

But great communication does not come naturally to every manager. Often people become managers because of their technical skills and knowledge, rather than their communication skills.

Yet in this fast-changing world, managers need to be able to take messages from the top and make them meaningful and motivational for the people they lead. And they need to listen to their people, encourage feedback, and make sure any concerns and ideas are heard further up the line.

In a recent poll of communication and HR professionals in Guernsey, 39% said that developing their managers’ communications skills was the biggest challenge they faced beyond Covid-19.

So we’ve come up with this. Communications skills for people managers. An interactive and practical course, delivered by highly experienced communication and HR practitioners, and including a full PRISM psychometric assessment report of behavioural and communication preferences.

Great Communicators Really Can Make All the Difference

What you will learn

  • A better understanding of your behavioural and communication preferences through the PRISM psychometric tool and how to adapt these in the workplace
  • The importance of communicating with and engaging your teams
  • How to communicate change-whether M&A, restructuring, strategy or culture change
  • How to achieve strategic alignment 
  • Empathetic listening and feedback
  • How to communicate clearly and persuasively, in writing and in person
  • The nuts and bolts of internal communication – which channels to use and how to use them
  • Effective people management communication – engaging one to ones, difficult conversations, performance management, objective setting and appraisals, wellbeing discussions

Format & Investment

  • This interactive and practical course is delivered via a short introductory webinar followed a few days later by a full day workshop. Delegates will complete the PRISM assessment ahead of the webinar. The workshop can also be delivered as two half-day webinars for remote teams.
  • The course includes a detailed case study, which can be adapted through research and discussion to meet the needs and challenges of your organisation.
  • Maximum 10 people
  • £3000 – this includes all third-party PRISM costs
  • If the course is rolled out multiple times the additional training sessions will be discounted to reflect the reduced preparation time per session.
  • 360 feedback assessments are also available for individuals or teams at additional cost

Who Should Attend?

Leaders, line managers and supervisors

Business leaders and owners

HR and learning and development professionals

Communication and marketing professionals

Speakers and Facilitators

Brooke Kenyon, Managing director, client services – Orchard PR

Brooke has responsibility for managing client teams and setting Orchard’s strategy for providing PR services to a diverse client base. Brooke is a CIPR Chartered practitioner and has a touchpoint in all of Guernsey’s significant industries and has practical experience of working with financial services stakeholders especially.

Linda Rolf, Director, Linda Rolf Associates

Linda led international PR then internal communication and employee engagement and finally professional PR for Specsavers over a 20-year period. Before that she spent 12 years in NHS PR. A CIPR Chartered practitioner, she is the author of Internal communications: poor relation or powerhouse?, published in Chartered Public Relations. Lessons from Expert Practitioners, Kogan Page, 2015

John Ioannou-Droushiotis, HR consultant, Focus HR

John has extensive knowledge in employment relations and HR, principally developed during his time working for and overseeing the Employment Relations and Tribunal Service. While with the States of Guernsey he supported department managers and employees with employment matters and as part of the Discrimination Legislation project he developed the future model of the Employment & Discrimination Tribunal. John is a trained conciliator and dispute resolution professional.

Becky Machon, Director, Focus HR

Becky has worked in the commercial and financial sectors since 2001 after qualifying with the Chartered Institute of Personnel and Development in Personnel Practice, later obtaining the Professional Development Certificate. Since starting Focus in 2007, she has spearheaded many projects for her clients to achieve a pro-active and dynamic approach to their HR.

Enroll now!

Data Protection

Personal data will be collected for the sole purpose of course management and managed in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017 (‘the Law’).  When you enroll on a course we will collect your first and last name, contact email addresses, contact phone numbers and other similar contact data.

On occasion we take photographs during the course which we hope you are happy to be in. A photograph of an individual represents “personal data” under the General Data Protection Regulation (2016/679 EU) (GDPR), and its display also has implications under the privacy provisions of the Human Rights (Bailiwick of Guernsey) Law 2000.

Focus use the photographs from our events and training to showcase the range of services we offer to the business community and to help us promote future events and training courses on our website and social media pages.

We therefore ask that you notify John Ioannou-Droushiotis [email protected] or call 728824 if you’d prefer not to be in any photos.

Please review our Privacy Policy for further information.


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