St John Emergency Ambulance Service – Ambulance Care Assistant

Our Client, St John Emergency Ambulance Service are seeking Ambulance Care Assistants to join the Non-Emergency Patient Transport Service team.

Successful candidates will be responsible for transporting low dependency, non-emergency patients in a caring and compassionate manner. Ensuring patients arrive in good time for their appointment, in line with Service Key Performance Indicators. Undertaking administrative tasks to ensure that all NEPTS bookings and enquiries are dealt with in a polite, efficient and timely manner.

This is a flexible role, where shift start & finish times may vary to meet the demands of bookings for each day. St John will also consider applicants looking for a part-time position. Full training will be provided.

Key Responsibilities

  • To ensure the safe transfer of patients following health and safety and other appropriate Service Procedures, being mindful of the safety of patients, self, colleagues and others, using appropriate equipment and manual handling techniques.
  • Communicate with patients, relatives, colleagues, other health care professionals and members of the public in a calm, caring and professional manner, treating them with dignity and respect at all times.
  • To take bookings for non-emergency patient transfers and administer and organise the daily work schedule, ensuring that bookings accepted are in accordance with the NEPTS eligibility criteria.
  • Recording of daily statistical information in relation to your work.
  • To ensure that patient confidentiality is maintained at all times.
  • To undertake appropriate dynamic risk assessments in accordance with Service Procedures, having due regard for the health and safety of yourself and others.
  • To identify the need to request additional support, appropriate to the circumstances, when necessary.


Essential Duties

  • Use all Service equipment, facilities, vehicles and premises in an effective and safe manner, reporting faults breakdowns and accidents promptly in accordance with Service
  • Maintain skills and competencies required by the ACA scope of practice and undertake all statutory and mandatory training commensurate with this role.
  • Provide support and assistance to colleagues as appropriate to the role including mentoring, supervision and support to less experienced staff and trainees.
  • Be able to respond as a first responder to appropriate incidents within the ACA scope of practice.
  • Report any concerns relating to the Safeguarding of children or vulnerable adults in accordance with Service Procedures.
  • Assist and support colleagues to ensure station security, cleanliness and the availability of vehicles, equipment and supplies and to assist in other station duties as required such as:
    • Cleaning vehicles and equipment, paying particular attention to infection control.
    • Replenishing, restocking and replacing items on station and vehicles.
    • Decontaminating equipment.
    • Completing paperwork e.g. case sheets, incident reports, Police Statements etc.
    • Attend court if required and give evidence or be cross examined under oath.
    • Record promptly and in accordance with Service Procedures any accident / incident in which you are involved in whilst on duty.
    • Reporting any faults or breakdowns and completing the appropriate records.
  • Maintain the confidentiality of information about patients, staff and other health service business in accordance with the Service’s Procedures. Individuals must not, without prior permission, disclose any information regarding patients or staff.
  • Have a responsibility to ensure that the Service’s ‘Health and Safety’ Policies and Procedures are complied with to maintain a safe working environment for patients, visitors and employees. All staff have a duty to protect their own health and safety and that of other people who may be affected by their acts or omissions.
  • Have a personal obligation to adhere to current guidance on methods to reduce healthcare-associated infections. Post holders must be familiar with the Service’s ‘Infection Prevention and Control’ Policy, including those which apply to their duties such as hand decontamination and personal protective equipment.
  • Be expected to act in accordance with the Service’s Code of Conduct.
  • Be required to comply with the Service’s Policies, Procedures and appropriate Clinical Governance protocols in place and as amended from time-to-time. These are available to read on the intranet and all employees are required to acquaint themselves with them.
  • The hours of duty will be determined by the requirements of the post and require flexibility on the part of the post holder and will average 38 hours per week.
  • The post holder will be required to attend Major Incident exercises as required.

For applications or further information please contact [email protected]

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