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Le Tricoteur – Operations & Admin Executive

Our client Le Tricoteur, are seeking a full-time Operations & Admin Executive, to help drive the company forward and grow the brand internationally with a talented and fiercely loyal team. Le Tricoteur are a small and multi-faceted business, so there will be scope to get involved in a wide range of business activities!

The key responsibilities of this role are:

Inventory Management

  • Assist with physical inventory stock take and maintaining reconciliation with levels online
  • Assisting with upload of new product (master data) onto the website, ensuring there is consistency and accuracy in new products, price lists, images

 

Wholesale Account Management

  • Assisting the CEO with all customer liaison to manage a range of enquiries to agreed Service Level Agreements (SLAs) & Assist in resolution of escalated customer issues
  • Working with the General Manager to ensure that there are no bottle necks in the supply chain and fulfilment is carried out to agreed order deadlines. Update customers if there are gaps / late deliveries / split deliveries
  • Monitoring the release of wholesale orders is in conjunction with customer payment status (upfront payment or terms)
  • Managing ongoing wholesale orders during order book open period (Sept to March Northern Hemisphere) Determine a list of who hasn’t ordered yet by deadline – chase them
  • Managing forward order wholesale orders during pre-book period (March to August : Northern Hemisphere) Determine a list of who hasn’t ordered yet by deadline – chase them
  • Create & Update the online Wholesale folder annually
  1. New Stockist form
  2. T&Cs
  3. Pricelist
  4. Images
  5. Logos
  • Amending and updating all sales tools incl price lists & order forms every year
  • Invoicing orders (currently this is done manually but needs to go through XERO)
  • Assisting in chasing payments
  • Dealing with returns and issue of credit notes for wholesale customers
  • Reconciliation of returns, exchanges & refunds guided by bookkeeper’s requirements
  • Regular maintenance of customer data and setting up new customer accounts & regularly update any contact details
  • making sure all T&Cs are issued & acknowledged (to remain legally compliant)
  • Assisting General Manager (Neil) with despatch paperwork and processes in delivery season
  • Support and Cover Ecomm customer services & online despatches whenever required
  • Coordinate the sending of physical retail POS if / when they are produced

 

Administration responsibilities SUPPORT role to CEO

  • Carry out operational and system improvement initiatives for the supply chain and stock management operating processes
  • Support CEO with analysis of business requirements, identification of needs, proposals and costings. Implement and testing as appropriate
  • Supporting the CEO with research into & implementation of new production planning apps & processes
  • Supporting the CEO with research into & implementation of new finance apps & processes
  • Supporting the CEO with any restructuring of the business; Encouraging and coaching existing staff to buy into any change management

 

Business Expansion

  • Assist GM in sourcing and arranging leases & delivery of new machines
  • Research any local grants for supporting local business expansion / Apprenticeships
  • Responsible for the onward training of staff in any new processes where applicable
  • Relationship Management between Factory in Guernsey and CEO in Singapore

 

Office Management

  • Assisting in the hiring process & onboarding / induction of any new staff members with contracts issued and processes explained
  • Maintaining & updating processes
  • Management of the running of the office and petty cash
  • Assisting in maintaining suitable supply levels of stationery as well as garment labels, packaging & postage materials etc
  • Filing system implemented and maintained
  • Responsible for making sure GDPR regulations & Compliance coordination are adhered to across the company
  • Maintain fire and health & safety certification across the employee base
  • Renew & maintain Insurance policies making sure our needs are met across the business
  • Premises maintenance arrangements

 

Skills & Attributes

  • 2-4 years experience in a similar role
  • Proactive and solution focused
  • Strong word and excel skills (essential)
  • Strong numeric & Administrative skills
  • Experience of inventory mgmt. & accounting systems
  • Knowledge of International wholesale & retail industries
  • Highly organised, methodical and self-motivated
  • Strong planning and project management skills
  • To identify, share and spread best practice throughout the business and demonstrate excellent teamwork
  • To effectively and in a timely manner, tackle poor performance should it arise
  • Have exceptional attention to detail

The ideal candidate will have 2-4 years experience in a similar role, however this is not essential. A candidate with less experience who demonstrates a fantastic attitude and personality combined with obsessive organisation would be more than welcome to apply.

Strong account management, numeric and administrational skills with a good knowledge of Microsoft Word and Excel are essential.

Flexi-time working can be considered on a case by case basis as well as remote work outside of the office environment when it can be accommodated.

For further information or to apply please email [email protected]

 

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